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Consultations and functional tests

How should you prepare? Who can accompany you? How do you register? What should you do when you arrive at the hospital? How does a video consultation work?
On this page

Before your appointment

Making an appointment

Book your appointment online via mynexuzhealth or by phone. Some specialties require a referral letter from your (family) doctor. You can find the contact details for making an appointment in the overview of departments.

What to bring for your consultation

Always bring your eID and contact details of a close relative and your GP. Read what you have to bring to ensure that your consultation runs smoothly and what you should do in the event of a work-related accident.

Getting here

Coming by car, bike or public transport? Check the options for parking, accessibility and facilities on campus.

Accessibility per campus

Telephone or video consultation

In some cases, a standard consultation may be replaced by a video or telephone consultation. The consultation will then take place over the phone (telephone consultation), or via computer or smartphone (video consultation). How do you prepare?

On the day of your appointment

Registration

Check in via the mynexuzhealth app as soon as you are near the hospital. You can then go straight to the waiting area of your consultation and don’t need to stop by the kiosk or reception desk.

No smartphone? You can register at the kiosks or the reception desk in the entrance hall at East Entrance on weekdays from 6:30 to 18:30.

Companions

  • You may bring one healthy adult to your consultation.
  • Children may be accompanied by both parents. Siblings stay at home.
  • Do you need an interpreter or extra support? Please let us know in advance.

During the consultation

The doctor will discuss your situation, may request additional tests and will inform you about any follow-up steps. Please take into account possible waiting times.

Winter infection plan - code orange

  • Virus circulation is currently on the rise, placing pressure on healthcare services.

  • Wearing a face mask is mandatory in the following situations:

    • In every waiting room.
    • You’re in contact with healthcare workers.
    • You're visiting a patient.
    • You’ve got symptoms of a cold.
    • You are particularly susceptible to infections.

  • Disinfect your hands regularly. Are you sick? Only visit your loved one once you have recovered.

Afterwards

Reports and certificates

Results and reports are available in mynexuzhealth and are sent to your GP. Certificates for work, school or insurance are provided during or after the consultation.

Payment

The costs of your consultation are sent directly to your health insurance fund. Any co-payment is settled via direct debit or invoice.

Read more about payment and your invoice

More information

House rules

Can you smoke in hospital? What about alcohol? Are pets allowed? Are you allowed to film or take photos in the hospital? Read our house rules.

Patient rights

Your rights as a patient are established by the Patients’ Rights Act of 2002, amended in 2024.

Privacy and your patient record

Who uses your patient record? What GDPR rights do you have? How do you determine who has access to your record? Do you yourself have access to it? What about privacy and the processing of your personal and medical data? How are camera images used and stored?

Quality and safety

Learn how we make our care as safe as possible and how you can help us.

Care

Whom will you meet during your stay? When are blood samples taken? How do we conduct scientific research using residual material and tissues? What about organ donation?

Filling in the questionnaire

In some cases, you will be sent a questionnaire following an appointment, before or after an operation or admission or during your treatment. For your safety, it is important that you answer all questions honestly. Only then will a responsible decision about your treatment be possible.

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Last edit: 16 january 2026