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House rules

Can you smoke in hospital? What about alcohol? Are pets allowed? Are you allowed to film or take photos in the hospital? Read our house rules.

Respect

Quality care is respectful care. That is why at UZ Leuven there is zero tolerance for discrimination, verbal and physical aggression and other threats. Only with mutual respect between our staff, our patients and their visitors, can we guarantee the most optimal care.

Privacy

Every patient and their visitors have a right to privacy. Close the partition curtains or leave the room when asked, especially in a double or multi-person room.

Peace and quiet

Respecting the peace and quiet of our patients and staff is crucial to the optimal efficiency of a hospital. Do not make noise in the rooms or units and don't play loud music that may disturb other people.

Smoking

There is a general smoking ban on all campuses. Smoking is only allowed in the smoking areas outside the hospital. On campus Gasthuisberg, this is next to the main entrance and next to the Woman, child and heredity building (Red street). On campus Pellenberg, there is a smoking booth next to the entrance and a large smoking area next to the bus stop.

Alcohol and drugs

The use of alcohol and drugs is not permitted on all UZ Leuven campuses.

Pets

Pets are not allowed anywhere in the hospital. Assistance dogs, however, are allowed and may accompany you to your room in certain cases. Please inform yourself about this at the reception desk.
Read more about the pet visiting room for long-term hospitalized patients

Fire safety

To reduce the fire risk in the hospital and especially in the rooms, follow the regulations and guidelines concerning electrical appliances, among other things.

Visits

Respect the unit's visiting hours and visiting rules. Especially the regulations concerning the maximum number of visitors and the end time of visitation are essential to promote good care and recovery of all patients.

Photos, video and audio recordings

To protect the privacy of our patients, visitors and staff, there are rules regarding photos, video and audio recording.

Order and cleanliness

Help us keep the hospital clean and tidy by respecting the order and cleanliness of the rooms and units.

Preventing infections

By taking a few simple measures, you can avoid becoming infected or infecting others.

Questions and comments

Are there any remaining confusions or do you have any questions? Don't hesitate to address one of our staff members. Together we will make your time in the hospital as comfortable an experience as possible.
Last edit: 17 january 2025