Invoicing and payment
Sometimes the hospitalisation insurance reimburses certain personal expenses after a consultation or examination. This depends on your specific policy and must be arranged by you with your insurer after payment. As a result, reimbursement does not happen automatically for consultations.
Supplementary fees
A supplementary fee is an extra amount that a doctor may charge in addition to the standard fee. Whether a doctor may charge such a fee depends on their convention status.
| Convention status | Supplementary fee possible? |
|---|---|
| Fully conventioned | No |
| Partly conventioned | Yes, during certain time slots |
| Non-conventioned | Yes, always |
When making your appointment, ask whether a supplementary fee applies.
The time slots during which partially-conventioned doctors may charge supplementary fees can be found on the NIHDI website (National Institute for Health and Disability Insurance, RIZIV/INAMI).
Examples: how much do you pay with or without a supplementary fee?
A fully conventioned doctor may never charge a supplementary fee. You therefore only pay the standard fee.
A partially conventioned doctor may only charge a supplementary fee during certain time slots.
For example:
- Standard fee: €30
- Health insurance contribution: €20
- Co-payment for the patient: €10
- Supplementary fee at 150% of €30: €45
You therefore pay €55 in total (€10 co-payment and €45 supplementary fee)
The time slots during which partially conventioned doctors may charge supplementary fees are listed on the NIHDI website (National Institute for Health and Disability Insurance, RIZIV/INAMI).
A non-conventioned doctor may always charge supplementary fees.
For example:
- Standard fee: €30
- Health insurance contribution: €20
- Co-payment for the patient: €10
- Supplementary fee at 150% of €30: €45
You therefore pay €55 in total (€10 co-payment and €45 supplementary fee)
Good to know
Work accident
In case of an accident at work, please also bring the following information:
- Name and address of your employer
- Name and address of your employer's insurance company
- Policy number
- Date of the work accident
We will then send the invoice to your employer's insurance provider.
Costs not covered by work accident insurance can still be presented to your hospitalisation insurance.
Questions and contact
-
+32 16 34 74 00 - weekdays from 09:00 to 12:00 and from 13:30 to 16:00
-
+32 16 34 74 05
-
Would you prefer to come in person? We’re happy to help at the admissions desk in the entrance hall – weekdays from 06:30 to 18:30.