Problems with online services, including Mynexuzhealth

22 october 2026

Due to a security issue affecting software used worldwide, several online services have been temporarily disabled.

These are precautionary measures to protect personal data. There is currently no indication that personal data has been compromised.

Which services are unavailable?

Mynexuzhealth app

The mobile app is temporarily unavailable.

You can still access your medical records through the Mynexuzhealth web portal. You can log in using itsme or your electronic identity card (eID), for example. Find out more about the temporary restrictions affecting Mynexuzhealth.

Other services

  • Medical images: the separate login service for viewing medical images is temporarily unavailable.
  • Medical questionnaires: this service is temporarily unavailable.
  • Video consultations: this service is temporarily unavailable.

In addition, some online forms on the UZ Leuven website may not work properly, including contact and registration forms.

We are working to resolve these issues and restore access to the affected services as soon as possible.

Last edit: 22 october 2026