Coronavirus (COVID-19): guidelines and measures

7 July 2020
Do you have questions about your consultation, admission or visit? Read the hospital's guidelines and measures to prevent infection and the spread of coronavirus.

Consultations and function tests

UZ Leuven will re-start its non-urgent consultations and function tests as of 11 May. The relaunch will take place in stages and the possibilities will be gradually increased.

The government enforces strict safety measures, which the hospital will complement with its own measures where necessary.

Register via the app

To avoid crowds in the reception hall, registration for consultations and function tests is done via the mynexuzhealth app.

Surgical procedures and admissions

From 11 May, besides urgent interventions, interventions with a less urgent character will also take place.


Guidelines for visitors: modified arrangements

Limited visiting is allowed. The guidelines for visiting are different for each campus. Striclty follow the guidelines on visiting.

Collecting and picking up personal belongings

Campus Gasthuisberg

  • Use the to-and-from desk in the reception hall.
  • Every day between 14 and 20 hrs.

Campus Pellenberg

  • Make an appointment via the patient.
  • Report at the agreed time.


  • Bring everything in a closed, clean bag. Make sure you know the ward number (of the Gasthuisberg campus) the patient is admitted to. All the patient's details will be written down and attached to the bag.
  • If valuable electronic equipment (e.g. laptop, smartphone) is brought in, mention this explicitly.
  • Everything dropped off at the to-and-from desk will be done so at your own risk.
  • Make arrangements with the patient about when you can pick up their personal items.
  • Report to the to-and-from desk (of the Gasthuisberg campus), and tell them from which patient on which ward or department you are collecting personal items. The student collects everything at the nurses' station on the ward or department and give you the items.

Don't bring perishable food, or food that needs to be kept in the refrigerator (e.g. fruit). Only so-called ‘dry foods’ are allowed. An exception will be made for patients with special
nutritional requirements (e.g. kosher and halal food).

Campus Pellenberg

  • Collecting and dropping off personal belongings is only possible during visiting times.

Patients infected with COVID-19

For COVID-19 patients, the arrangemens are different.

On intensive care
Patients are not allowed to receive anything. All persontal belongings in the room cannot leave the hospital. For these patients, hospital linen will be provided.

Other wards
For other COVID-19 patients on non-intensive care wards, personal belongings should be handed in at the reception desk in the reception hall (not the to-and-from desk).

External professionals

As of Monday 22 June, external people are allowed in the hospital for meetings, discussions, training and small symposia. It concerns non-clinical initiatives without patient contact.


  • Bring your own face mask and wear it when enter the hospital.
  • Access via the main entrance.
  • Wash your hands regularly.
  • Try to keep a distance of 1.5 metres as much as possible
  • Keep right in the corridors.
  • The number of people allowed in the lift is limited: preferably take the stairs.

Frequently asked questions

Patients and visitors can no longer in eat in the visitor's cafeterias of the Gasthuisberg campus and the Pellenberg campus.

Also the take-outs on all campuses and the coffesshop on the Gasthuisberg campus are no longer accessible or visitors.

Patients and visitors can get a bite to eat and a drink at the vending machines on all campuses.

Bring your own mouth mask if you come to the hospital. Wearing a mask is mandatory for patients, escorts as well as visitors.

You don't have a mouth mask yet? Buy one in the shops, or make one in line with the approved pattern.

Monitoring visits for clinical trials by external companies have been postponed. Only urgent audit visits can exceptionally go ahead after formal approval. The visits can only take place in the trial study office. Visits by monitors or auditors for clinical trials in the hospital, including the pharmacy, will be postponed until further notice. For these external individuals the rule is still that if they have symptoms of flu or a cold, they cannot come to the hospital.

  • Planned patient visits can go ahead until further notice as per the protocol. Only if the patient has been put into quarantine, the trial visits will not be allowed to continue. This will be documented as a protocol deviation as a result of COVID-19. The patient can resume the trial after he has tested negative and after consultation with the attending physician.
  • Study medication can still be delivered to the pharmacy and delivered to the patients during the planned trial visits.
  • Follow-up visits by CRAs can be replaced by remote visits (via telephone /e-mail contact) after approval by the PI.
  • Source data verification cannot go ahead via remote visits. In addition, source documents cannot leave the UZ Leuven facilities.

You can still help us with mouth masks of the FFP2 and FFP3 type or masks made with a validated model.

Read more about mouth masks.

Together, UZ Leuven and UPC KU Leuven have set up a team for psycho-social and psychiatric support on the COVID-19 wards. The team is available for the COVID-19-patients themselves, their family and the teams that look after them and works closely together with the COVID-19 wards, the social department, the pastoral department and the palliative support team.

Psychological and psychiatric care for patients

Every COVID-department, including intensive care, will be appointed at least one part-time psychologist; in a first stage the psychologists will even work in duos, in order to buiild up expertise.

The psychologists, the physician-psychiatry specialist in training and the psychiatry supervisor will predominantly work with remote video consultations and will discuss mwith the physician and the nurse of the department, but will also do bedside consultations if this is necessary.

In addition the team supports and looks after the UPC KU Leuven patients that have tested positive for the COVID-virus and have been transferred to an UZ Leuven COVID-unit. A number of UPC nurses will help out with the care on one of the corona wards in the UPC KU Leuven building. That way there will always be a psychiatric nurse present during every shift, in addition to the regular nurses. They look after the UPC KU Leuven patients and all other patients on the COVID ward.

Do you need psychological or psychiatric support from the COVID-team? Ask your physician or nurse on the ward about it. They will contact the team.

Psychological and psychiatric support for employees

We also provide psychological support for UZ Leuven and UPC employees in cooperation with the previously established internal psycho-social support helpline.

You can. In dialogue with international experts, UZ Leuven and KU Leuven's top researchers have joined forces to learn to understand the effects of COVID-19, to develop and apply a curative treatment as well as develop an efficient vaccine. Both the teams of professor Marc Van Ranst and professor Johan Neyts are doing everything they can at the moment.

Your financial support can help the newly started research lines gain momentum. Thanks to your contribution it will be possible to overcome this pandemic.

Learn how you can support our research.

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Last edit: 7 July 2020